Policies

The rates per visit are as follows:

Visits that fall on a holiday may be subject to a 20% holiday surcharge, including the day before and the day after.

Full payment is due one week before the first scheduled visit. For bookings made less than one week in advance, payment is due within 48 hours of booking. Bookings made less than 24 hours in advance must be paid at the time of booking.

Payments may be made through PayPal, Venmo, Check, or Cash.

In the case a booking or individual visit needs to be cancelled, please reach out as soon as possible.

At the moment, there are no fees related to cancellations.

Refunds will be made to the original form of payment. Clients may also opt to put funds towards a future booking.

Pet updates will be provided after each scheduled visit unless otherwise requested. These updates will include a detailed summary and photos, and may also include video.

Please note: during busy periods, updates may not be sent immediately after a visit but will be provided within 12 hours. If this occurs, I will send a brief message letting you know that the visit went as planned and that a full summary will follow.

New clients are required to book and complete a home walkthrough prior to the first scheduled visit of a booking. The purpose of this visit is to meet the pet(s), learn the location of supplies necessary for their care, and for key pickup if necessary.

For current clients, if there has been a major change in the method of care (i.e. medications, etc.), a supplementary walkthrough may be scheduled prior to a booking.

Any walkthroughs will be free of charge.

For the health and safety of all pets in my care, I require that all pets are current on vaccinations and free from contagious illnesses, fleas, or ticks.

All clients are required to complete a Veterinary Release Form to ensure the necessary steps can be taken in the event of an emergency.

In the unlikely event I am unable to complete a scheduled visit due to illness or personal emergency, I will make every effort to notify you and, if possible, arrange for a trusted backup sitter (with your approval).

For regular clients, consistent home entry is required to ensure timely access for future visits. In some cases, this may require keeping a set of keys on file.

In the event of extreme weather (e.g., snowstorms, ice, severe thunderstorms, or extreme heat/cold), visits may be delayed or rescheduled to ensure the safety of both your pet(s) and myself. If weather conditions make travel unsafe, I will communicate with you promptly to discuss options.

All client information, keys, alarm codes, and other sensitive details will be kept strictly confidential and will never be shared without your permission.

By default, photos of your pet(s) may be shared on my business platforms or social media for promotional purposes. However, identifying features of your home (such as house numbers, street signs, or personal items) will be avoided in all shared images. If you would like to opt out, please reach out.

All reasonable care will be taken to ensure the safety of your pet(s) and your home. However, I am not financially responsible for accidental injury, illness, or damage, except in cases of direct negligence on my part.

I am fully insured through Pet Sitters Associates, LLC (Policy #3ED4170).

My coverage includes:

• $1,000,000 per occurrence and $2,000,000 general aggregate liability protection
• $15,000 per occurrence and $30,000 annual aggregate for loss of pets in my care, custody, or control
• $10,000 per occurrence and $25,000 annual aggregate for loss or damage to clients’ personal property in my care
• $100,000 animal liability per occurrence ($200,000 annual aggregate)
• $5,000 medical expense limit
• $2,000 coverage for re-keying in case of lost keys

This coverage helps ensure peace of mind for both you and your pets while they’re in my care.

Documentation of this coverage is available upon request.