Policies

As of current standing, there are no limitations to dates available for booking in 2026.

In the case of any changes, clients will be informed as soon as dates become unavailable and updates to reflect any changes in limitations can be found here.

Unavailability will not conflict with existing reservations.

The rates per visit are as follows:

Visits that fall on a holiday will be subject to a 20% holiday surcharge, including the day before and the day after.

For 2026, these dates are as following:

• January 1-2: New Year’s Day
• February 13-15: Valentine’s Day
• April 4-6: Easter
• May 24-26: Memorial Day
• July 3-5: Fourth of July
• September 6-8: Labor Day
• October 30-31: Halloween
• November 1: Halloween cont.
• November 25-27: Thanksgiving
• December 23-26: Christmas Eve and Christmas
• December 30-31: New Year’s Eve

Full payment is due one week before the first scheduled visit. For bookings made less than one week in advance, payment is due within 48 hours of booking. Bookings made less than 24 hours in advance must be paid at the time of booking.

Payments may be made through PayPal, Venmo, Check, or Cash.

Please note: tipping is not expected or required, but always welcome and appreciated.

After the details of your reservation are confirmed, you will receive an invoice detailing the dates and time periods booked, the payment due date, any holiday surcharges, and the total reservation cost.

To receive an estimate prior to booking, fill out the reservation form found on the Reservation Request page without submitting. An estimate will show based on your selections. Keep in mind this estimate will NOT include holiday surcharges.

In the case a booking or individual visit needs to be cancelled, please reach out as soon as possible.

Currently, there are no fees related to cancellations.

Refunds will be made to the original form of payment. Clients may also opt to put funds towards a future booking.

Pet updates will be provided after each scheduled visit unless otherwise requested. These updates will include a detailed summary and photos, and may also include video.

Please note: during busy periods, updates may not be sent immediately after a visit but will be provided within 12 hours. If this occurs, I will send a brief message letting you know that the visit went as planned and that a full summary will follow.

New clients are required to book and complete a home walkthrough prior to the first scheduled visit of a booking. The purpose of this visit is to meet the pet(s), learn the location of supplies necessary for their care, and for key pickup if necessary.

For current clients, if there has been a major change in the method of care (i.e. medications, etc.), a supplementary walkthrough may be scheduled prior to a booking.

Any walkthroughs will be free of charge.

For the health and safety of all pets in my care, I require that all pets are current on vaccinations and free from contagious illnesses, fleas, or ticks.

Administering medications is always included in any booking for no extra fee.

Please note: visitation time slots may be given priority to cats on strict medication schedules.

You will be notified in advance if this were to occur.

I am always happy to attend to any additional tasks including, but not limited to:

• Trash pickup
• Plant watering
• Mail retrieval
• Care for fish, reptiles, and/or other small animals

These tasks will be done at no extra cost as long as the task does not cause any visit to greatly exceed the scheduled timeframe.

For regular clients, consistent home entry is required to ensure timely access for future visits. In some cases, this may require keeping a set of keys on file.

In the case that paid parking is required for a visit, clients will be responsible for this cost and will be informed in advance.

All clients are required to complete a Veterinary Release Form to ensure the necessary steps can be taken in the event of an emergency.

To download and submit the form, please click here.

In the unlikely event I am unable to complete a scheduled visit due to illness or personal emergency, I will make every effort to notify you and, if possible, arrange for a trusted backup sitter (with your approval).

In the event of extreme weather (e.g., snowstorms, ice, severe thunderstorms, or extreme heat/cold), visits may be delayed or rescheduled to ensure the safety of both your pet(s) and myself. If weather conditions make travel unsafe, I will communicate with you promptly to discuss options.

All reasonable care will be taken to ensure the safety of your pet(s) and your home. However, I am not financially responsible for accidental injury, illness, or damage, except in cases of direct negligence on my part.

I am fully insured through Pet Sitters Associates, LLC (Policy #3ED4170).

My coverage includes:

• $1,000,000 per occurrence and $2,000,000 general aggregate liability protection
• $15,000 per occurrence and $30,000 annual aggregate for loss of pets in my care, custody, or control
• $10,000 per occurrence and $25,000 annual aggregate for loss or damage to clients’ personal property in my care
• $100,000 animal liability per occurrence ($200,000 annual aggregate)
• $5,000 medical expense limit
• $2,000 coverage for re-keying in case of lost keys

This coverage helps ensure peace of mind for both you and your pets while they’re in my care.

Documentation of this coverage is available upon request.

It is always my goal for clients to feel their cats are safe and well cared for.

If for any reason you are not satisfied with the care your pets have received, please reach out and I will work to find an suitable solution.